Turning Insight into Action with Customer Feedback in Salesforce


More than ever, companies are competing for customer loyalty—and every interaction counts. Learn how customer-facing teams use feedback to monitor and improve customer experience.

What's Inside:

I. Customer Support & CSAT Surveys

Using the Case Closed CSAT Survey​

Taking Action with CSAT Data

II. Customer Success & NPS Surveys

Using the Net Promoter Score Survey

Taking Action with NPS Data

III. Community Management & CSAT Surveys

Using the CSAT Survey

Taking Action with CSAT Data

IV. Survey Data in Salesforce

Supplement Your Standard Customer Records

Visualize Your Customer Lifecycle

GetFeedback and Service Cloud

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