In 2019, organizations are still struggling to prove the value of their CX efforts. Join Kimberly Powell (Director of CX, GetFeedback) and our guest speaker, Faith Adams (Senior Analyst, Forrester) to learn how you can build a simple and effective VoC program that impacts your bottom line.
Watch this on-demand webinar and learn:
Senior Analyst at Forrester
Faith Adams is an analyst at Forrester Research, serving Customer Experience Professionals. Her research focus areas include customer experience measurement and customer-centric culture. Prior to joining the research team, Faith spent nine years working in customer and patient experience.
Director of Customer Experience at GetFeedback
Kimberly is currently the Director of Support and Customer Experience at GetFeedback. With a background in web design and product management, she’s most recently lived in the world of customer support, where she’s developed a passion for building strong customer connections and amazing experiences.