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title: "A new CX era: 2022 analyst predictions, featuring Forrester"
image: https://go.getfeedback.com/hubfs/Landing%20page%20header%20image%20-%20580x520.jpg
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On-demand Webinar
## A new CX era: 2022 analyst predictions, featuring Forrester
Forrester has released its 2022 predictions for customer experience: customer behavior-–everything from the way they make a purchase to how they consume information––will evolve next year.
In this 45-minute conversation with Laura Hayes, VP of customer operations at Momentive.ai, Judy Weader, senior analyst at Forrester and Sam Karpinski, researcher at Forrester, they discuss what Forrester expects will happen in 2022.
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On-demand Webinar
## You’ll learn how to:
- Take on new CX challenges as a result of the pandemic’s global impact
- Reexamine the role of customer experience and it’s impact within your organisation
- Prioritize topical themes, including privacy and accessibility, that affect regulators and consumers
If you'd like to learn more about taking action on your customer feedback with our product, a 15-minute GetFeedback product tour will follow our conversation with Forrester.
Join to learn how GetFeedback can help you take action on your customer insights and tackle customer experience in 2022.
## Excel at customer experience
Get the straightforward answers you need to build world-class CX programs. Visit our resources center for guides, videos, interviews with experts, and everything customer experience.
[See more resources ](https://www.getfeedback.com/resources/)
 [How to build a multi-skilled CX team](https://www.getfeedback.com/resources/cx/how-to-build-a-multi-skilled-cx-team/)
 [How to calculate the ROI of customer experience](https://www.getfeedback.com/resources/cx/how-to-calculate-the-roi-of-customer-experience/)
 [Bridging the gap between product and CX](https://www.getfeedback.com/resources/ux/bridging-the-gap-between-product-and-cx/)
## See what GetFeedback can do for your business
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