Failure to show ROI has been undermining the growth of the Customer Experience (CX) industry. CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Forrester Research predicts that 25% of CX professionals will lose their jobs in 2020.
Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Join this webinar to learn the results of groundbreaking CustomerThink research into the most effective ways to prove the business value of CX initiatives. Speakers from the research sponsors will also share their ROI advice in customer feedback, customer service, and CX infrastructure.
In this recorded webinar we'll discuss: