---
title: "CX Connections: A robust digital customer experience strategy in 3 steps"
description: "Register to join CX Connections: A Robust Digital Customer Experience Strategy in 3 Steps"
---
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[Try for free](https://www.getfeedback.com/?signup)
11TH MAY 2022 | 10:00-12:00 GMT+1
## CX Connections: A robust digital customer experience strategy in 3 steps
Reserve your spot at our renowned **invite-only virtual event**, featuring exclusive content, expert insights, and luxury [Samsonite swag](https://www.samsonite.ie/stackd-biz-laptop-backpack-expandable-17.3---black/141472-1041.html?cgid=backpacks_laptop-backpacks#).
View the full agenda [below](https://go.getfeedback.com/cx-connections-a-robust-digital-customer-experience-strategy#agenda).
---
# Become part of our growing CX community
CX Connections is our **90% rated virtual event** that brings together CX professionals across EMEA looking to learn and expand their CX network.
Get ready for CX Connections—a morning of **collaboration, best-practice sharing, and inspiration** delivered to you by the industry's top experts and innovators. Save your spot today!
[Register now](https://go.getfeedback.com/cx-connections-a-robust-digital-customer-experience-strategy#Register_now)
# **Adrian Swinscoe**
CX Consultant & Author
RARE Business
# **Suprise Customer Speaker**
CX Advocate
Soon to be revealed
# **Sebastian Rudolph**
Senior Solutions Engineer
Momentive
# **Sarah McGuirk**
Moderator & Event Organiser
Momentive
Expand your CX network
## CX Connections: A robust digital customer experience strategy in 3 steps
**Event highlights include:**
- **Learn from CX experts:** Access exclusive keynotes and workshops led by CX Consultant and Forbes contributor, [Adrian Swinscoe](https://www.adrianswinscoe.com/).
- **Engaging & inclusive:** Expect interactive sessions that encourage collaboration, with breakout rooms that cater to various languages.
- **Network among peers**: Meet like-minded CX professionals, discuss best practices, and work through shared business challenges.
---
#### SESSION 1
### **A robust digital customer experience strategy in 3 steps**
**10:00-10:30 (GMT+1)**
Forbes contributor and author of Punk CX, [Adrian Swinscoe](https://www.adrianswinscoe.com/), discusses digital CX in 2022 and beyond, exploring how you can leverage customer feedback to optimize your digital channels.
**Key learnings:**
- Understand the importance of multichannel vs omnichannel experiences
- Adopt an outside-in approach using customer journey maps
- Audit your digital channels to identify areas of improvement
**Speaker**
**Adrian Swinscoe**
CX Consultant & Author, RARE Business
#### SESSION 2
### **Hear from one of our customers**
**10:30-10:50 (GMT+1)**
Learn how this surprise GetFeedback customer leverages our CX solution to optimize their digital channels, lower cart abandonment rates, and improve their clients' customer experience.
**Speaker**
**Suprise customer speaker**
Soon to be revealed
#### **SESSION 3**
### **Break & mini demo**
**10:50-11:05 (GMT+1)**
Why not use this time to see our CX solution in action?! During this short break, technical expert, Sebastian Rudolph will provide an optional high-level overview of our GetFeedback's, capabilities.
**Speaker**
**Sebastian Rudolph**
Senior Solutions Engineer, Momentive
t
#### SESSION 4
### **Workshop: Envisioning your ideal digital CX and using feedback to help you get there**
**11:05-12:00 (GMT+1)**
Expect group participation and hands-on breakout rooms (ENG/DE/FR), as we explore leveraging feedback as part of your digital customer experience strategy.
**Workshop focus:**
- The importance of envisioning
- The SOS Approach
- Using customer feedback to help you optimize your digital channels and realise your vision
- Action planning
The session will include practical examples and educational insights that will provide attendees with fresh ideas and tangible takeaways you can immediately apply to your business.
**Speaker**
**Adrian Swinscoe**
CX Consultant & Author, RARE Business
---
## Excel at customer experience
Get the straightforward answers you need to build world-class CX programs. Visit our resources center for guides, videos, interviews with experts, and everything customer experience.
[See more resources ](https://www.getfeedback.com/resources/)
 [How to build a multi-skilled CX team](https://www.getfeedback.com/resources/cx/how-to-build-a-multi-skilled-cx-team/)
 [How to calculate the ROI of customer experience](https://www.getfeedback.com/resources/cx/how-to-calculate-the-roi-of-customer-experience/)
 [Bridging the gap between product and CX](https://www.getfeedback.com/resources/ux/bridging-the-gap-between-product-and-cx/)
## See what GetFeedback can do for your business
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[Request demo](https://www.getfeedback.com/?demo)
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