CX Connections: A robust digital customer experience strategy in 3 steps
Reserve your spot at our renowned invite-only virtual event, featuring exclusive content, expert insights, and luxury Samsonite swag.
View the full agenda below.
Become part of our growing CX community
CX Connections is our 90% rated virtual event that brings together CX professionals across EMEA looking to learn and expand their CX network.
Get ready for CX Connections—a morning of collaboration, best-practice sharing, and inspiration delivered to you by the industry's top experts and innovators. Save your spot today!
Adrian Swinscoe
CX Consultant & Author
RARE Business
Suprise Customer Speaker
CX Advocate
Soon to be revealed
Sebastian Rudolph
Senior Solutions Engineer
Momentive
Sarah McGuirk
Moderator & Event Organiser
Momentive
CX Connections: A robust digital customer experience strategy in 3 steps
Event highlights include:
- Learn from CX experts: Access exclusive keynotes and workshops led by CX Consultant and Forbes contributor, Adrian Swinscoe.
- Engaging & inclusive: Expect interactive sessions that encourage collaboration, with breakout rooms that cater to various languages.
- Network among peers: Meet like-minded CX professionals, discuss best practices, and work through shared business challenges.
A robust digital customer experience strategy in 3 steps
10:00-10:30 (GMT+1)
Forbes contributor and author of Punk CX, Adrian Swinscoe, discusses digital CX in 2022 and beyond, exploring how you can leverage customer feedback to optimize your digital channels.
Key learnings:
- Understand the importance of multichannel vs omnichannel experiences
- Adopt an outside-in approach using customer journey maps
- Audit your digital channels to identify areas of improvement
Speaker
Adrian Swinscoe
CX Consultant & Author, RARE Business
SESSION 2
Hear from one of our customers
10:30-10:50 (GMT+1)
Learn how this surprise GetFeedback customer leverages our CX solution to optimize their digital channels, lower cart abandonment rates, and improve their clients' customer experience.
Speaker
Suprise customer speaker
Soon to be revealed
SESSION 3
Break & mini demo
10:50-11:05 (GMT+1)
Why not use this time to see our CX solution in action?! During this short break, technical expert, Sebastian Rudolph will provide an optional high-level overview of our GetFeedback's, capabilities.
Speaker
Sebastian Rudolph
Senior Solutions Engineer, Momentive
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SESSION 4
Workshop: Envisioning your ideal digital CX and using feedback to help you get there
11:05-12:00 (GMT+1)
Expect group participation and hands-on breakout rooms (ENG/DE/FR), as we explore leveraging feedback as part of your digital customer experience strategy.
Workshop focus:
- The importance of envisioning
- The SOS Approach
- Using customer feedback to help you optimize your digital channels and realise your vision
- Action planning
The session will include practical examples and educational insights that will provide attendees with fresh ideas and tangible takeaways you can immediately apply to your business.
Speaker
Adrian Swinscoe
CX Consultant & Author, RARE Business
