How to Bridge the CX Gap Across the Organization
noun_clock_2306 (1)On-Demand | 1Hour

If you're a CX leader finding yourself siloed with insufficient customer data, misalignment across departments regarding CX strategy, or lack of technology infrastructure, this webinar is for you.

In this webinar, our guest speaker Nicole Sult, Sr. Director of Customer Experience at Lippert Components, will share how she established a collaborative CX program that leverages customer feedback and enforces customer-centric strategies across departments.

Watch this on-demand webinar and learn:

  • How to collect and leverage real-time customer feedback that boosts awareness across departments and enacts change.
  • How to analyze customer data and enact intentional action via CRM to see tangible results.
  • Specific examples of how real companies bridge the CX gap within their organizations.  

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