How to Drive More Revenue with NPS, CSAT, and CES

noun_clock_2306 (1)On-Demand 43:10

Join GetFeedback and TEDx speaker Jeannie Walters, as we share ways to quantify your feedback data and the different actions you can take to improve customer relationships and drive business revenue. 
In this recorded webinar you’ll learn:

  • Why measuring the customer experience matters.
  • How to quantify customer feedback with KPIs.
  • How to use feedback to drive more revenue.

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Featured Speaker

gfb-headshot-circle-Jeannie Walters

Jeannie Walters
CEO and Founder, Experience Investigators by 360Connext

Jeannie has spent over 20 years evaluating and improving customer experiences and teaching her trademarked methodology to enlightened leaders in many industries. She's also a CX Expert Panel member for the Customer Experience Professionals Association and a TEDx speaker. Learn more about Jeannie here