Preparing for the COVID-19 holiday rush: 6 ways to support the new customer
On-Demand | 41:27

This holiday season will be unlike any other due to COVID-19’s influence on consumer behavior in 2020. In addition to the usual increase in web traffic, call volume, and longer business hours, customer service and support reps will need to be ready for the new expectations of this new customer. 

Watch this on-demand GetFeedback webinar, featuring customer service coach and CX expert, Myra Golden, as she shares her top tips to providing the best customer service and experience during this unprecedented holiday season. 

In this webinar, we’ll discuss:

• How to prepare employees for the usual holiday peak, and the unprecedented changes COVID-19 safety measures will bring.
• How to improve the online experience (and your customer effort (CES) and satisfaction (CSAT) scores) with social customer support and Voice of the Customer (VoC) technology.
• Leveraging your customer’s feedback after the holidays for training, staffing, product improvements, and more.