Customers say the darndest things

On-demand Webinar


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Hear from CX thought leader Dan Gingiss

Customers usually aren’t shy when giving feedback to companies. Whether it’s a compliment or complaint, we can always learn something from it. But sometimes,  the feedback is so out there, so outlandish, or so hilarious, that we can’t wait to share it with someone -- anyone -- who can help us process it.

Well now is your chance! Customer service speaker, author, and coach Dan Gingiss reads real customer feedback live and gives you advice on what to do about it.


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In this session you'll learn:


How taking action on negative feedback can help turn brand detractors into advocates.


How having the right process and technology in place is critical to capturing and leveraging all customer feedback.


How taking a moment to just laugh at yourself can actually be healthy for you and your brand.