Hit Refresh: How to Reboot Your Digital Strategy for 2021
noun_clock_2306 (1)On-Demand | 59:41

The global COVID-19 pandemic has forced businesses to adapt and transform the way they do business and engage with customers. Digitization is one of the key factors enabling this transformation.

In this GetFeedback webinar, featuring Jeannie Walters and Forrester Research, we share why it’s more important than ever to have a strategy for prioritizing digital transformation alongside real examples of how CX leaders are evolving to meet these new challenges and demands.

Watch this on-demand webinar to learn:

  • The steps businesses need to take to stay relevant and valuable to customers in 2020 and how to prepare for 2021.
  • Changes in consumer behavior and new demands for customer engagement and experience that will make or break your business.
  • How to accelerate end-to-end digitization with customer feedback, workflows, and automation.
  • Examples of how innovative companies are implementing their digital strategy in response to COVID-19.

Your Hosts

Thomas-Husson              gfb-headshot-circle-Jeannie Walters

Thomas Husson
VP, Principal Analyst, Forrester

Jeannie Walters, CCXP
CEO, Experience Investigators™️ by 360Connext