Using CSAT to Create Exceptional Customer Experiences

noun_clock_2306 (1) On-Demand | 30 minutes

Join TEDx speaker, Jeannie Walters, and Graham Clark, from B Cellars Vineyards & Winery, as they discuss how to use CSAT and feedback surveys to quickly identify and turn unhappy customers into loyal promoters, nurture personalized relationships with customers, and identify opportunities for revenue growth.
In this webinar you’ll learn:

  • How to measure your CSAT score.
  • Ways to use CSAT to improve customer experience.
  • How B Cellars uses insights from CSAT surveys to increase customer retention and drive new revenue opportunities.

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Featured Speaker

gfb-headshot-circle-Jeannie Walters

Jeannie Walters
CEO and Founder, Experience Investigators by 360Connext

Jeannie has spent over 20 years evaluating and improving customer experiences and teaching her trademarked methodology to enlightened leaders in many industries. She's also a CX Expert Panel member for the Customer Experience Professionals Association and a TEDx speaker.


Graham Clark
Sales & Marketing Manager, B Cellars Vineyards & Winery

Graham is a Napa Valley native and has worked in the wine industry since 2009. He has been in his current role at B Cellars since January of 2019, focused on leveraging technology to help develop meaningful, personal relationships with customers.