On-Demand | 30 minutes
CEO and Founder, Experience Investigators by 360Connext
Jeannie has spent over 20 years evaluating and improving customer experiences and teaching her trademarked methodology to enlightened leaders in many industries. She's also a CX Expert Panel member for the Customer Experience Professionals Association and a TEDx speaker.
Sales & Marketing Manager, B Cellars Vineyards & Winery
Graham is a Napa Valley native and has worked in the wine industry since 2009. He has been in his current role at B Cellars since January of 2019, focused on leveraging technology to help develop meaningful, personal relationships with customers.