NPS, CSAT, & CES: Know the Difference and Why it Matters
noun_clock_2306 (1)On-Demand | 35:34

Customer feedback is critical for good business as it identifies strengths and blind spots in your customer experience. But simply collecting feedback isn’t enough. You must analyze feedback data and take meaningful action to drive change.

In this session, we'll explore ways to quantify your feedback data and the different actions you can take that will improve customer relationships and drive more revenue.