On-demand Webinar

Don’t waste a good CX mistake—use it

We’ve all been there––we make a mistake so cringe-worthy that we want to hide under our desks and never come out. The good news is that we’re not alone. Poet Alexander Pope famously wrote, “To err is human.” When it comes to the complexities of customer experience, some failures are almost inevitable. The key is learning from them. 

On-demand Webinar

Featuring CX thought leaders: Dan Gingiss & Shonnah Hughes

In this 45-minute webinar we'll cover:
  • Common mistakes in CX and how to overcome them 
  • Real cringe-worthy mistakes from your CX peers and what we can learn from them 
  • Turning mistakes into marketing opportunities (or: never let a good mistake go to waste)